Our Process

Prior to drop off we ask that all personal items are removed from the vehicle.  This includes child seats, restraints and items not contained into a console.

If the vehicle has roof racks, please ensure keys are left inside the vehicle in the event removal is required to facilitate repairs.

At the arranged drop off time, a Specialist Hail Repairs representative will spend up to 10mins with you to complete the pre-existing damage report on your vehicle. This will identify any damage that is not hail related and may not be covered under the claim.

At this point we encourage you to discuss any concerns or opportunities to have further work quoted as a Private repair, funded by yourself or a 2^ND Claim to your Insurer if another insurable event has occurred.

Once you have agreed with and signed the report you can leave the vehicle with us at which time we also record and save a video, date stamped, of the entire vehicle’s exterior and interior. This is a recommendation from most Insurers.

Your vehicle is then allocated to a technician to commence the repair.

Specialist Hail Repairs Customer Support will keep you updated on progress of repairs via phone call, voicemail and/or SMS.  This will usually be every 3-5 days up until completion.

Repair Time Guides

PDR: (Paintless Dent Repairs) – between 3-5 working days:

PDR simply describes the method of removing dents from the body of a motor vehicle. Our technicians complete this by massaging the underside of the panel to remove the dent and returning the metal to its original form.

Combination repairs: between 7-10 working days:

A combination repair means that we intend on repairing your vehicle utilising the PDR method, although we have also identified that either there is cracked paint or some of the dents on your vehicle are too sharp and therefore are not suitable for PDR alone. In this instance, some painting is required to reinstate your vehicle to a pre-event condition.

More severe damage, repairs with multiple panel repair and or replacements which also requires paint, may take up to 4 weeks.

From time to time, some parts/panels ordered to complete your repair, can be delayed.  We will keep you updated if we have been notified by suppliers of delays.  In some cases, your vehicle can be delivered back to you, with parts on back order, to be fitted at a later date.

Once your repairs have been completed, your vehicle undergoes the refitting process.

A Quality Assessment is recorded by a Quality Control specialist, to ensure all required repairs have been completed to our high standard and Insurer Industry standards.  We confirm all replacement parts have been fitted and all functions of the vehicle are in pre-drop off condition.

A complementary wash and vacuum occurs in preparation for you to collect your vehicle.

We will call to schedule a suitable pick up time and can arrange any Excess or Private payments outstanding at this time. Payments can be made by EFTPOS or we can provide Electronic transfer details to you.  All payments are required to be completed prior to or at pick up before the vehicle is released to you.

We provide you with a lifetime warranty on your repairs – as long as you own the vehicle.

Your Thank You pack will contain all relevant receipts and reports for you to reference.