Insurance Repairs

Specialist Hail Repairs Australia partner with some of Australia’s largest insurers. We are an Australian owned and managed company that has established a reputation among insurers and competitors as the market leading hail repair specialists.

SHR have invested heavily in technology to ensure that we can meet the needs of our insurance partners, and deliver best practice to benefit vehicle owners.

We are a functional, cohesive and resourceful business which thinks laterally providing innovative repair solutions to our customers and insurance partners. We operate under core principles of reliability, integrity and technical excellence and SHR has evolved our processes and procedures to produce an ‘end to end’ repair capability which enables both insurers and customers a single reference point for hail repair management.

Our industry leading team of highly qualified and respected repair specialists together with a flexible management framework provides a national response capability for catastrophe management along with our seamless ability to scale up during peak periods is what sets us apart from our competitors and enhances our customers experience through expedient claim completion.

Contact Us

Please contact us with general inquiries via the website or alternatively contact us on 1800 747 747 toll free.

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Claim is allocated to SHR

Depending on the size of the event and the assessment strategy your insurer employs to manage the storm, will determine whether SHR contacts you directly or if your assessment is booked by your insurer.

If you are unsure, please contact your insurance provider to ascertain how the assessments will occur, or contact one of our professional team members who will be in a position to provide you with the relevant information – PH: 1800 SHR SHR.

Vehicle assessed

Once we have completed an assessment on your vehicle, the quote and digital images will be submitted to your insurer for their review and we will provide you with a book in date for your repairs to be undertaken.

Repairs Commence

Once you drop your vehicle off for the repairs to commence, we allocate your vehicle to a technician, who undertakes the repairs to your vehicle. The scope of work required to your vehicle determines how long the duration of the repairs will generally take.

Repair Time Guides

PDR: (Paintless Dent Repairs) – between 3-5 working days;

PDR simply describes the method of removing dents from the body of a motor vehicle. Our technicians complete this by massaging the underside of the panel to remove the dent and returning the metal to its original form.

Combination repairs: between 7-10 working days;

A combination repair means that we intend on repairing your vehicle utilising the PDR method, although we have also identified that either there is cracked paint or some of the dents on your vehicle are too sharp and therefore are not suitable for PDR. In these instances some painting is required to reinstate your vehicle to a pre-event condition.

Repairs Completed

Once your repairs have been completed, your vehicle undergoes the refitting process, a Quality Assessment is carried out to ensure all required repairs have been completed, all replacement parts have been fitted and a complementary wash and vac occurs in preparation for you to collect your vehicle.

We provide you with a lifetime warranty on your repairs – as long as you own the vehicle.

Excess payments may be made by Eftpos or electronic transfer.

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